Last updated: 1 January, 2026
Effective: 1 January, 2026

Privacy Policy

Hischool (“we”, “us”, or “our”) is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Hischool platform.

By using Hischool, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Hischool is operated by:

Hischool Inc.
2055 Limestone Rd STE 200-C
Wilmington, DE 19808
United States

2. Information We Collect

2.1 Information You Provide

Email address
Password (encrypted)
Profile information (name, photo, bio)
Messages and files you send (DMs, group messages)
School content (groups, channels, programs, roles)
Uploaded media (images, files, attachments)

2.2 Information Collected Automatically

Device and browser information
IP address
Language preferences
Usage and engagement data
Internal analytics data (feature usage, activity)

3. How We Use Your Information

We use your data to:

Provide and operate the platform
Authenticate users and secure accounts
Enable real-time messaging and collaboration
Store and deliver media content
Improve performance and reliability
Provide customer support
Maintain platform security
Comply with legal obligations

4. How We Store Your Data

Database: MongoDB
Cache & realtime systems: Redis
Media storage: Amazon Web Services (AWS S3)
Infrastructure: Amazon Web Services (AWS)

Your data is stored securely and access is restricted to authorized systems only.

5. Emails & Communications

We use AWS Simple Email Service (SES) to send essential system emails, including:

Account verification
Password reset
Security notifications

In the future, we may also send:

School invitations
Activity-based notifications
Weekly or monthly summaries
Product updates (you will be able to opt out)

We do not sell your personal data.

We may share data only with trusted providers for essential services:

Amazon Web Services (hosting, storage)
Email delivery providers
Security and infrastructure services
App distribution platforms (Apple, Google)

7. Data Retention

Account settings and personal data are removed when you delete your account
Messages and shared content may remain to preserve conversation history
Media files may be retained for system integrity
Backups may retain data for a limited period (when enabled)

8. Security

We use industry-standard security practices:

Encrypted passwords
Role-based access control
Secure infrastructure
Limited internal access
Continuous monitoring

You have the right to:

Access your data
Edit your data
Request deletion
Export your data
Withdraw consent
Contact us about privacy concerns

To exercise these rights, contact: legal@hischool.world

10. Children & Minors

Hischool does not currently implement a parent or guardian consent system.

To use the Service, users must meet the minimum age requirements defined by applicable laws in their country and as described in our Minimum Age Guidelines: https://help.hischool.world/safety/minimum-age-guidelines

We do not knowingly collect personal data from children below the required minimum age. If we become aware that a minor has provided personal data without appropriate consent, we will take steps to remove such information.

If you believe that a child has provided us with personal data in violation of these rules, please contact us at legal@hischool.world and we will promptly investigate and take appropriate action.

11. International Data Transfers

Hischool operates globally and uses cloud infrastructure provided by Amazon Web Services (AWS).

Our servers are primarily located in the United States, and your personal data may be transferred to, processed, and stored in the United States and other countries where our service providers operate.

By using Hischool, you acknowledge and consent to the transfer, processing, and storage of your information in these locations, which may have data protection laws that differ from those in your country of residence.

We take appropriate technical and organizational measures to protect your personal data and ensure that international data transfers comply with applicable data protection laws, including the use of industry-standard safeguards provided by AWS.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
We will notify you of significant changes via the platform or email.

13. Contact Us

If you have questions about this Privacy Policy or your data:

Email: legal@hischool.world
Help and Support: https://help.hischool.world